Your privacy matters to us. This policy explains exactly what personal data 9jgame collects, why we collect it, how we use it and the rights you hold over your information.
This Privacy Policy ("Policy") describes how 9jgame ("we", "us", "our", "Platform"), operated at https://9jgame.cam, collects, processes, stores and protects the personal data of individuals who register accounts or otherwise interact with the Platform ("you", "User", "Data Subject").
This Policy forms part of the 9jgame Terms & Conditions and should be read alongside them. By registering an account, accessing the Platform or providing any personal information, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
We are committed to processing personal data responsibly, transparently and in accordance with applicable data protection principles. We apply these standards to all users of the Platform, including players located in Pakistan and other jurisdictions. This Policy does not constitute legal advice and does not address the applicability of Pakistani data-protection law to your specific circumstances — users are encouraged to seek independent legal advice where appropriate.
When you create an account, we collect:
To comply with anti-money laundering (AML) obligations and to verify age eligibility, we may collect:
In connection with deposits, withdrawals and account activity, we collect:
When you use the Platform, we automatically collect:
If you contact our support team, we retain records of those communications — including emails sent to [email protected], live chat transcripts and any documentation you provide — for quality assurance, dispute resolution and legal compliance purposes.
We record any deposit limits, loss limits, session limits, self-exclusion requests or cooling-off periods you set. This data is treated with the highest sensitivity and is used solely to enforce the protections you have requested and to monitor for problem gambling indicators.
We process your Personal Data under the following legal bases, as applicable:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) | Legal obligation / performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and AML monitoring | Legitimate interest / legal obligation |
| Responsible gambling monitoring | Legal obligation / legitimate interest |
| Customer support communications | Performance of contract / legitimate interest |
| Marketing communications | Consent (withdrawable at any time) |
| Platform analytics and performance | Legitimate interest |
| Personalisation and user experience | Consent / legitimate interest |
9jgame uses collected Personal Data for the following purposes:
9jgame does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. We share Personal Data only in the following circumstances:
We engage third-party service providers acting as Data Processors to support Platform operations. These include payment processing companies, identity verification providers, cloud hosting providers, analytics platforms and customer support software vendors. All processors are bound by written data-processing agreements requiring them to handle your data only as instructed and in accordance with applicable data-protection standards.
We may disclose Personal Data to law enforcement agencies, regulatory bodies, licensed dispute-resolution services or courts where we are legally obliged to do so or where disclosure is necessary to protect the rights, property or safety of 9jgame, its users or the public.
In the event of a merger, acquisition, restructuring or sale of all or part of 9jgame's business, Personal Data held by the Platform may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy policy of the new entity before the transfer takes effect.
We may share your Personal Data with third parties in other circumstances where you have provided explicit, informed consent for that specific sharing purpose.
Cookies are small text files stored on your device when you access the Platform. They enable the Platform to recognise your device, maintain your session, remember your preferences and collect analytical data about Platform usage.
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Cookie consent preferences can also be updated at any time via the Platform's cookie settings panel.
We retain Personal Data only for as long as is necessary for the purposes for which it was collected or as required by applicable law or regulatory obligation. The following indicative retention periods apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years post-closure |
| KYC / identity documents | Duration of account plus 5 years (AML obligation) |
| Transaction and betting history | 5–7 years post-transaction (regulatory) |
| Customer support records | 3 years from last contact |
| Responsible gambling records | Duration of account plus 5 years |
| Marketing consent records | Until consent is withdrawn plus 3 years |
| Technical / analytical logs | Up to 24 months (rolling) |
At the end of the applicable retention period, Personal Data is securely deleted or anonymised. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
9jgame implements industry-standard technical and organisational security measures to protect your Personal Data from unauthorised access, loss, alteration, disclosure or destruction. These measures include:
9jgame and its service providers may process and store your Personal Data in countries outside your country of residence. Where Personal Data is transferred to a country that does not provide an equivalent level of data protection to that required by applicable law, we implement appropriate safeguards including:
By using the Platform, you acknowledge that your Personal Data may be transferred to, stored and processed in jurisdictions outside Pakistan. 9jgame does not represent that all such jurisdictions provide data protection standards equivalent to any particular national standard.
Subject to applicable law and any overriding legal obligations (such as AML retention requirements), you have the following rights in respect of your Personal Data held by 9jgame:
Request a copy of the Personal Data we hold about you, including the categories of data, processing purposes and any third parties it has been shared with.
Request correction of inaccurate or incomplete Personal Data we hold about you. Account details can also be updated directly via your account settings.
Request deletion of your Personal Data where it is no longer necessary for the original purpose and no overriding legal retention obligation applies.
Request that we temporarily restrict processing of your data while a dispute about its accuracy or our right to process it is resolved.
Request a copy of the Personal Data you provided to us in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interest, including direct marketing. Where you object to marketing, we will cease that use of your data immediately.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days. Identity verification may be required before we action your request. Where a request is refused, we will explain our reasons in writing.
The 9jgame Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect Personal Data from individuals under the age of 18. Where we discover that Personal Data of a minor has been submitted — whether by registration, communication or any other means — we will immediately delete that data, suspend the associated account and, where appropriate, notify relevant authorities.
If you believe that a minor may have provided Personal Data to 9jgame, please contact us immediately at [email protected] so that we can take prompt action. Protecting minors from exposure to gambling content is a core responsibility we take seriously.
With your explicit consent, 9jgame may send you promotional communications including bonus offers, new game announcements, tournament information and platform updates. These may be delivered by email or in-Platform notification.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent does not affect your ability to receive transactional communications related to your account, security notifications, responsible gambling updates or legally required disclosures.
The Platform may reference or incorporate services provided by third-party payment processors, game developers or analytics providers. Where third-party services are integrated into the Platform, those parties process certain data under their own privacy policies. 9jgame is not responsible for the data-processing practices of third-party service providers beyond the contractual obligations we impose on them as Data Processors.
We do not include external links to unaffiliated third-party websites. Any payment provider names (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) mentioned on this Platform are referenced for user familiarity only and do not imply any data-sharing arrangement or endorsement by those providers.
9jgame reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users by email and/or via a prominent notice on the Platform before the changes take effect. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Continued use of the Platform after any revision to this Policy constitutes your acceptance of the updated version. If you do not accept the revised Policy, you must cease using the Platform and may request Account closure by contacting our support team.
For all privacy-related queries, data rights requests, or concerns about how 9jgame processes your Personal Data, please contact our support team:
We take all privacy-related communications seriously and will respond substantively to every request we receive. Where we are unable to fulfil a request, we will explain our reasons in writing.
Six core commitments that define how 9jgame handles your personal data.
Your Personal Data is never sold, rented or traded to third parties for their own commercial use. Full stop. No exceptions.
All data transmitted between your device and 9jgame is encrypted via TLS/SSL. Sensitive data at rest is encrypted at the storage layer.
Access, correct, restrict or request deletion of your data at any time. Email [email protected] — we respond within 30 days.
Promotional emails are sent only where you have explicitly opted in. Withdraw consent at any time — one click in any email or a message to support.
The Platform is 18+ only. Any data found to belong to a minor is deleted immediately and the account is permanently closed.
We keep your data only as long as legally required or operationally necessary. Detailed retention periods are published in Section 8 of this Policy.
This Privacy Policy works alongside our Terms & Conditions and Responsible Gambling guide. Together they form the complete framework for how 9jgame operates — transparently and with respect for Pakistani players.
🔞 18+ only — or the higher minimum required by the operator/license jurisdiction. Pakistan has gambling restrictions — understand applicable local law before participating.